Business Process Management (Course work) Essay

Business Process Management (Course work) - Essay Example Review the recommendations made in the reports toward changes The report for the investigation commission had made numerous recommendations, which would help the NHS trust develop better strategies, which would drive performance management in a positive direction. First, the commission’s board suggested that the trust had the obligation of implementing better strategies that would help oversee quality management standards as well as security in the health care sector. Training for staff also was among the first agendas, bearing in mind that failure in the two hospitals had been attributed to untrained staff working for patients. It did not also forget to address on the issue of staff numbers and the capacity of those that are employed. The trust’s board had to develop criteria for all staff employment (Care quality commission report, 2010). On the other hand, it was deemed crucial that the trust develop appropriate CRM strategies that would provide room for hospitals an d other stakeholders to be keen on complaints by patients. Responsibility for the poor standards of care provided by the hospital The poor performance at the hospital was attributed employment of the untrained employees, inadequate government policies that were blindly followed by employees as well as lack of accountability by employees. I attribute the poor performance to the hospital management majorly, due to poor performance management systems. It is evident that deaths occurred rampantly, complaints were adversely brought by clients, but they could not consider any situation. More over, having realized that the Mid-Staffordshire NHS was not having appropriate operations management, they had a chance to replace it with another, which could provide better services. On the hand, the trust was adversely wrong, in not being considerate about the type of workers they employ within hospitals. How can untrained nurses and junior doctors be left to handle the patients alone? This was a critical condition that needed a quick address (Jeston and Nelis, 2006). Management’s key performance indicators (KPI’s) Performance indicators are said to have been so profound by the CEO, and were displeasing to all patients and the community around. First, presence of untrained staff working for patients in the hospital was quite amazing. Secondly, the situation was marked by unlistened to numerous complaints from the patients who addressed on poor treatment. More over, numerous massive deaths were experienced in the hospital in a day, which are attributed to poor handling of patients. Switching off the heart monitors was a fatal case, since this hindered the emergency patients from receiving the required treatment and ended up dying. The present staffs were also few in numbers, which meant that they were overburdened with work, a factor that exposed them to poor performance. Organisation of performance measurements The management should have effectively organized t heir performance measu

An Analysis of Literacy Essay Example | Topics and Well Written Essays - 750 words

An Analysis of Literacy - Essay Example Firstly, it must be understood that literacy in and of itself can and should be described as a type of awareness. As described by Paul Kei Matsuda in his piece, â€Å"Alternative Discourses: A Synthesis†, the definition of what specifically defines literacy evolves and grows as a function of type and nature of literature that exists within a particular period in time. As such, the reader can readily note the fact that what defined literacy within the 18th century might not necessarily be what defines literature with the current era. However, a thread of similarity and comparability exists between all levels of literacy. The similarity is with respect to the fact that the individual who is literate is both aware and able to express themselves with regards to salient topics within a range of different issues. This does not necessarily engender the fact the individual must be a polymath who is talented a great range of different subjects; rather, it denotes an individual that is capable and willing to research and litany of different areas and present a balanced and reasoned analysis that can readily be understood by even an individual is not an expert within the given field.From the information that was provided within James Gee’s article, â€Å"What is Literacy†, it can also be understood that a pitfall that many professors, and indeed universities themselves make, is with respect to formalize the discussion in seeking first English as second language and native speakers integrate with the topic. in a particular way. Ultimately, the author points to the fact that college and/or University should be to a period of time in one’s life that they are able to use as a means of expanding their horizons and honing their ability to create and argue a well reasoned point. Ultimately, rather than forcing a level of similarity of content, the author argues for the fact that the rhetorical analysis process in and of itself is the greatest virtue. Finally, a further point, and thread of similarity that exists between three articles, is referenced in the third and final argument that will be analyzed. The author of â€Å"Acquisition of Literate Discourse: Bowing Before the Master†, Lisa Delpit, denotes the fact that even though it is human nature to define and define people based upon their abilities, it is unfair and unreasonable to stipulate that an individual is somehow inherently incapable of creating a well reasoned argument within a written format. Ultimately, the case in point is provided, is that of a disadvantaged African-American female who, although her GRE scores were insufficient for admission, she nonetheless was able to develop or rhetorical skills and proved to be a successful writer and explicate or complex and nuanced ideas. Accordingly, the author helps to argue for the fact that grouping individual into the category of â€Å"unable to write† is somehow akin to the way in which individuals are grouped and discriminated against with regards to other categories. Further, instead of a rash judgment being